STORE POLICY

Terms and Conditions

These terms of use govern your use of our site. Please read these terms in full before you use this website. If you do not accept these terms of use, please do not use this website. Your continued use of this site confirms your acceptance of these terms.

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WEBSITE ACCESS

1.1 It is not necessary to register with us in order to use most parts of this website.

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USE OF WEBSITE

2.1 This website may be used for your own private purposes and in accordance with these terms of use.

2.2 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent. Any such material is used entirely at your own risk.

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SITE UPTIME

3.1 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime, and accordingly, we will not be liable if this website is unavailable at any time.

3.2 Where possible, we always try to give advance warning of maintenance issues that may result in website downtime, but we shall not be obliged to provide such notice.

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VISITOR-PROVIDED MATERIAL

4.1 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute, or use for such other purposes as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

4.2 When using this website, you shall not post or send to or from this website any material: (a) for which you have not obtained all necessary consents; (b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom; (c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

4.3 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of paragraph 4.2.

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LINKS TO AND FROM OTHER WEBSITES

5.1 On this website, you may find links to third-party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website, you do so at your own risk.

5.2 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed: (a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing; (b) you do not misrepresent your relationship with this website; and (c) the website from which you link to this website does not contain offensive or otherwise controversial content, or content that infringes any intellectual property rights or other rights of a third party.

5.3 By linking to this website in breach of clause 5.2, you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

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DISCOUNT CODES

Any new customer discount codes are strictly to be used on the first order only and only one use per household.

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RETURNS, CANCELLATIONS AND REFUNDS

If we fail to deliver the correct product that you have ordered or your purchase arrives damaged, we will arrange to replace the item. We will not accept returns or offer refunds for any other reason. Please choose your product carefully and ensure that it meets your requirements by checking important factors such as its size. Please be aware that all shipping costs to return an order are at the consumer's expense. Products maliciously damaged will not be replaced. The cost of delivery will only be refunded for damaged goods and incorrect goods sent.

1. Faulty Goods All faulty items may be returned within 14 days of delivery, provided the product has not been damaged through misuse or "wear & tear" and has a valid manufacturer's guarantee. If your purchase develops a fault, please contact us immediately with your order number (this can be found on your invoice below your name and address or in the confirmation email we sent you) and details of the problem and from where and when the returned parcel can be conveniently collected. We will arrange to replace the faulty product. Please ensure the goods are secure and available for collection while they are in your possession. Please note if the goods are returned outside any warranties or guarantees or are, in fact, not faulty, you may be subject to additional shipping and handling charges.

2. Damaged Goods On Delivery Please try to check your delivery on receipt. If signing for goods that are damaged, please sign as "damaged", or "unchecked" if you're not able to check at the time of delivery. In the unlikely event your order is received damaged, please contact us. Please retain the original packaging for returning your order. Ensure you inform us with your order number (this can be found on your invoice below your name and address or in the confirmation email we sent you) and details of the problem and from where and when the returned parcel can be conveniently collected. We will arrange to replace or refund your order, whichever you prefer. Windmill Pet Supplies must be notified within 48 hours of delivery for any claim case to be opened. Please ensure the goods are secure and available for collection while they are in your possession.

3. Shortages It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note, and it will be your responsibility to notify us within 3 days of delivery for any claim case to be opened.

4. Incorrect Goods It is your responsibility to notify us of any incorrect goods supplied within 3 days of delivery by contacting us. This policy does not affect your statutory rights.

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DISCLAIMER

6.1 Whilst we do take all reasonable steps to ensure that the information and product information on this website is up-to-date and accurate at all times, we do not guarantee that all material is accurate and/or up-to-date.

6.2 All material contained on this website is provided without any warranty of any kind. You use the material on this website at your own discretion.

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EXCLUSION OF LIABILITY

7.1 We do not accept liability for any loss or damage that you suffer as a result of using this website or the information contained within.

7.2 Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded under the law of the United Kingdom.

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LAW AND JURISDICTION

These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

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